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Noise: A Flaw in Human Judgment

 

From the bestselling author of Thinking, Fast and Slow and the co-author of Nudge, a groundbreaking exploration of why most people make bad judgments, and how to control for that noise.? Imagine that two doctors in the same city give different diagnoses to identical patients ? or that two judges in the same courthouse give different sentences to people who have committed the same crime. Suppose that different food inspectors give different ratings to indistinguishable restaurants ? or that when a company is handling customer complaints, the resolution depends on who happens to be handling the particular complaint. Now imagine that the same doctor, the same judge, the same inspector, or the same company official makes different decisions, depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical. ? In Noise, Daniel Kahneman, Cass R. Sunstein, and Olivier Sibony show how noise .

 

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